Please be aware that changing back to a previous online ID may not fix all issues (for example, you may not recover all, or any, lost content, progress, and functionality). If you experience any issues, you can change back to a previous online ID without charge by following our 'Resolve Online ID issues' guide below.

You may have permanent game issues as a result of the online ID change that cannot be fixed with a revert back to your old online ID.Īfter changing your online ID, please check all your games immediately for data loss or disruption to gameplay. Your previous online ID(s) may remain visible to you and other players in some places. Parts of those games might not function properly, both online and offline. You may lose your progress within those games, including game saved data, leaderboard data, and progress toward trophies. You may lose access to content (including paid-for content) that you've acquired for those games, including content like add-ons and virtual currency. These games are also listed separately in the ‘Games with issue identified' list below.

These games are identified on the Games List by (Issues Identified*). For some game titles, settings may be recovered if you sign out and then sign back in to the game.

Certain game settings may be initialized to their default state (audio setting, controller setting, etc).

Linking accounts again may restore the original linkage.

User accounts on PlayStation may be unlinked from game accounts.

For some game titles, the online ID will automatically update if you sign out and then sign back in to the game or when various gameplay activities are performed after sign-in.

Previous online ID(s) may remain visible to you and other players, or the online ID is no longer visible in some areas in a game title (in-game rankings, leaderboards, etc).

Games which have been tested and were found to have one or more of the following known issues which we did not consider critical to the gameplay experience but which you should review to consider how important they are to you:

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